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Online Reporting Tools

Online Reporting Tools

Get a completely objective view of how your employees handle customer interactions through Signature Worldwide’s mystery shopping services and state-of-the-art technology web-based reporting tool.
Signature offers you tailored total programme solutions comprised of three critical components:


Training Events

Dynamic, interactive sessions guaranteed to improve employee performance.
International network of talented, experienced training professionals.
Exceptional course content aligned with the latest trends in training methodology.


Continuous Follow-Up Programs

Regular reinforcement visits to help employees constantly improve.
Credible shopping calls consistently scored for unbiased performance measurement.
Phone-based coaching to help employees practice and master learnt sales and service skills.


Online Reporting - Performance Management Tools

Immediate 24/7 online access to recorded calls, scored sheets and trend reports that allow you to monitor your progress daily, weekly, monthly and yearly.
All data and reporting is updated hourly.
Company-wide, regional, location and employee level summary reports available.
Industry-wide benchmarking.
Personalized access authority for all appropriate employees.