Front Office Upselling
Signature's Front Office Upselling Program trains talent on upselling strategy and empowers them to monitor and track real performance.
- Consistent and constant revenue streams from room upselling.
- Maximization of hotel's yield objectives.
- Enhanced Guest Experiences.
- Employee confidence in identifying and matching unspoken needs with upsell categories.
We train your talent to:
- Identify potential opportunities for upselling.
- Identify unique selling points per room type.
- Create persuasive upselling presentations per room type.
- Inspire the upsell during a showroom visit.
- Advance the sale.
Key Success Factor
Signature shall provide continued support of the skills acquired from the Front Office Upselling Training Program via a follow-up program. The follow up program empowers front office employees to monitor their individual performance progress using automated tracking and reporting solutions.