Front Office Upselling

Signature's Front Office Upselling Program trains talent on upselling strategy and empowers them to monitor and track real performance.

Results

  • Consistent and constant revenue streams from room upselling.
  • Maximization of hotel's yield objectives.
  • Enhanced Guest Experiences.
  • Employee confidence in identifying and matching unspoken needs with upsell categories.

Training Objectives

We train your talent to:

  • Identify potential opportunities for upselling.
  • Identify unique selling points per room type.
  • Create persuasive upselling presentations per room type.
  • Inspire the upsell during a showroom visit.
  • Advance the sale.

Key Success Factor

Signature shall provide continued support of the skills acquired from the Front Office Upselling Training Program via a follow-up program. The follow up program empowers front office employees to monitor their individual performance progress using automated tracking and reporting solutions.